Return Policy

We provide a return policy that gives customers up to thirty days from the date their order is delivered to decide whether the items they received are suitable for their needs. This timeframe is intended to offer enough opportunity to assess the quality, appearance, and overall satisfaction with the products before making a final decision. Our goal is to create a shopping environment where you feel confident that if something does not meet your expectations, you have a clear and straightforward process for returning it.

To be eligible for a return, the merchandise must be in the same condition it was in when it arrived at your door. Items should not show signs of wear, use, or damage, and they must include all original components such as packaging, tags, protective materials, and accessories. These requirements help us ensure that returned items are in resalable condition and that the process remains fair and consistent for all customers. A valid proof of purchase is also necessary to complete a return, as this documentation confirms the details of your transaction. Without it, we may not be able to locate your order or authorize the return.

If you decide that you would like to return an item, you can begin by contacting us by email at jamesaveryofficial@outlook.com. Once we receive your message, our support team will review your request and provide instructions on how to proceed. If your return is accepted, we will issue you a prepaid return shipping label and explain how to package and send the item back. It is important that items are not shipped back before approval, as unauthorized returns may not be processed or refunded.

After the returned package reaches our facility, our team will conduct an inspection to make sure that everything matches the requirements of our return policy. This step allows us to confirm that the item is unused, undamaged, and fully complete with its original packaging. Once the evaluation is completed and the return is approved, we will issue your refund to the same payment method used during the original purchase. Most refunds are processed within ten business days, but depending on your bank or credit card provider, the final posting time may vary. If more than fifteen business days have passed since we confirmed your refund and you still do not see the funds, we encourage you to contact us again so that we can investigate and assist.

We also recommend inspecting your order as soon as it is delivered. If you find that something arrived damaged, defective, or incorrect, notifying us right away helps us resolve the problem efficiently. Early communication allows us to arrange a replacement, initiate a return, or correct the issue in whichever way is most appropriate. Our aim is to ensure that every order is accurate and up to the quality standards our customers expect.

Some products may not qualify for returns due to hygiene reasons, customization, or other specific conditions. If you have questions about whether a particular item can be returned, it is best to reach out to us before initiating the process so that we can clarify the policy and help you avoid any inconvenience.

If you wish to exchange an item, the simplest and quickest method is usually to complete a return for the original item and place a new order for the replacement. This ensures you receive the item you want as soon as possible. Our support team can provide guidance throughout this process and assist with any questions that arise.

Customers in the European Union have additional protections under regional regulations, including a fourteen-day right to withdraw from a purchase. This allows EU customers to cancel or return their order within fourteen days of receiving it, even if no specific reason is provided. The same conditions apply regarding the state of the items and proof of purchase.

We aim to make the return and refund experience transparent, fair, and accommodating. If there is anything you are uncertain about or if you need help with a return, exchange, or refund, please contact us at jamesaveryofficial@outlook.com. Our team is committed to providing responsive and helpful service to ensure that your shopping experience remains positive from start to finish.